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Return and Refund Policy
At Luxaura Signature, we strive to ensure every customer is satisfied with their purchase. Due to the nature of personal care and cosmetic products, we maintain strict quality and hygiene standards.
Returns
We accept returns only under the following circumstances:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product received is defective or tampered with.
To request a return, please contact our support team within 48 hours of delivery with:
- Order Number
- Photos of the product and packaging
- Description of the issue
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Opened or used products
- Products damaged due to misuse
- Products purchased during clearance or promotional sales
Refunds
Once the returned product is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
Contact Us
For return requests, please contact:
Email: support@luxaura.com